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Anyone Remember Floor Duty

 

Early in my real estate career, we were told not to give out any information such as the price, the number of bedrooms, or the address.

You were to wait until you got their information, including their name, phone number, how much they made etc. We were told to ask for their number (in case we are disconnected) so  we could call them back at dinner time and annoy them.

That, of course, was before caller ID.

 

Do they still have floor duty? And do they even teach this?

 

beaded phone 

 

 I gave out the requested information and still do, whether the call comes from the Internet, an advertisement, ZTR, or a noisy neighbor.

When calls came in, I would say: "I will not be asking your name and number, but I will answer your questions."

With that statement, most people were more comfortable and wanted to share their information.

 

That was the way I did floor duty The Rome Way.

Not much has changed; I continue to answer questions from a phone call, from a text, from an email, and my radio show.

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Comment balloon 16 commentsMargaret Rome, Baltimore Maryland • December 18 2019 12:55AM

Comments

Yes, I most certainly do remember floor duty.  I like your sentence:
"I will not be asking your name and number, but I will answer your questions."

Posted by Myrl Jeffcoat, Greater Sacramento Real Estate Agent (GreatWest Realty) 2 months ago

Morning Margaret.

Never had to do floor duty.  I guess that's a good thing.  

Posted by James Dray, Exceptional Agents, Outstanding Results (Fathom Realty) 2 months ago

Good morning Margaret. When I started most offices were still not members of the MLS and some brokers did not share their listings with the office associates. Floor time for walkins and phone calls were a big thing. Enjoy your day!

Posted by Wayne Martin, Real Estate Broker - Retired (Wayne M Martin) 2 months ago

We still have floor duty here at our office.  We do try to get a lead for sure but don't haggle the caller or walk-in either.  I guess there is always a right and wrong way to do anything.

Posted by Norma J. Elkins, Realtor - Elkins Home Selling Team ( Elite Realty Group) 2 months ago

No doubt the Rome way is simply perfect, Margaret!

When calls came in, I would say: "I will not be asking your name and number, but I will answer your questions."

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage ) 2 months ago

Hello Margaret - I do remember "floor duty" and I also remember some of the "training" that was involved in how to handle incoming calls.  That said, I "adapted" and was able to make "connections" and eventually led to closings.  I came from the retail industry where they also had much training and one of the things I recall "give the customer what they want".  Answers.  Not games.  

Posted by Michael Jacobs, Los Angeles Pasadena 818.516.4393 2 months ago

Hi Margaret Rome, Baltimore Maryland,

Interesting!  I didn't know floor time was passé!  I know there are agents who do not take floor time.  Our office provides floor time. I am on floor at least 4-5 times every month. I have got some of my best clients as walk-ins. 

As for handling calls...nobody has ever tried to tell me how to answer an inquiry.  I am not pushy. I answer questions and ask potential clients if they would like me to send them additional properties that meet their criteria. That is when I ask for an email and other info.

Posted by Sheri Sperry - MCNE®, (928) 274-7355 ~ YOUR Solutions REALTOR® (Coldwell Banker Residential Brokerage) 2 months ago

Myrl Jeffcoat I still use that line. In fact, I give information even if they have an agent.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 2 months ago

James Dray I think most large offices had floor duty.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 2 months ago

Wayne Martin There is a lot of business that can be done by doing floor time. The company was doing the advertising causing the phone to ring. We just needed to answer it.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 2 months ago

Norma J. Elkins Anytime you have a person coming into or calling a RE office, there is a good chance of getting a really good lead if you know the right questions.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 2 months ago

Nina Hollander That response still works today and I continue to use it. Always good to see  you.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 2 months ago

Michael Jacobs Give the customer what they want. Answer their questions. Don't play games. I learned a lot just listening to how others answered the phone...and then doing it my way. I was accused of being LUCKY on floor duty. The good callers only came when I was on. 

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 2 months ago

Sheri Sperry - MCNE® Opportunity time is a way to continue to build your business by taking calls generated by the company advertising.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 2 months ago

You always remember where you came from if you are a person who really understands what it takes to do things, right?

Posted by Laura Cerrano, Certified Feng Shui Expert, Speaker & Researcher (Feng Shui Manhattan Long Island) 2 months ago

Laura Cerrano Always good to see you.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 2 months ago

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