Early in my real estate career, we were told not to give out any information such as the price, the number of bedrooms, or the address.
You were to wait until you got their information, including their name, phone number, how much they made etc. We were told to ask for their number (in case we are disconnected) so we could call them back at dinner time and annoy them.
That, of course, was before caller ID.
Do they still have floor duty? And do they even teach this?
I gave out the requested information and still do, whether the call comes from the Internet, an advertisement, ZTR, or a noisy neighbor.
When calls came in, I would say: "I will not be asking your name and number, but I will answer your questions."
With that statement, most people were more comfortable and wanted to share their information.
That was the way I did floor duty The Rome Way.
Not much has changed; I continue to answer questions from a phone call, from a text, from an email, and my radio show.
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