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Are You At Ease With Your Agent

At ease with your agent

 

A caller on today's radio show gave some examples of the last several homes she sold. One appointment on her home, the buyer showed up early and waited for her agent. After numerous calls... the agent, forty-five minutes late, explained that she overslept. It can happen, but the owner and the buyer were stressed.

 

Stress

 

Buying a house should be fun. It should be exciting. It should not be stressful. At least the stress should not be coming from or caused by the agent. Choose your agent with care not because their name is on a billboard or park bench. Get referrals from trusted friends.

 

Does the agent make you feel comfortable? Can you easily ask questions? Can you get the information you need? Is the agent familiar with your area? Do you feel like you are the only client or at least an important one?

Do your calls, texts, or emails get acknowledged right away?

Do you feel good talking with your agent?

Do you feel that the agent is proactive?

How often do you communicate? 

Are you apprised each time your house is shown? 

 Even with no showings, do you hear from your agent?

 

Because of the real estate calls that I get during the week... I know this is not always the case. When asking if they are working with an agent. The answers are alarming. From

"I haven’t heard from my agent in 3 weeks."

Or

"There was a showing, and there was an open house, but I don't know the outcome.

 

Remember, you are the customer. The agent is working for you.

No, you are not allowed to treat your Realtor® as the hired help, even though that's what we are. The best agent will know your area, be familiar with the inventory, show mutual respect, consistent communication, answer your questions, and look out for your best interest.

Are you at ease with your agent?

 

Margaret Rome

 

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Broker-Owner HomeRome Realty 

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Author of Real Estate the Rome Way

mrome@HomeRome.com

410.530.2400

 

 
Comment balloon 38 commentsMargaret Rome, Baltimore Maryland • July 07 2019 02:44PM

Comments

Yes Margaret Rome, Baltimore Maryland regular dialoque is a key in any relationship. Thanks for sharing. Jeff

Posted by Jeff Masich-Scottsdale AZ Associate Broker,MBA,GRI, Arizona Homes and Land Group/ Buy or Sell (HomeSmart Real Estate) 11 days ago

 

Jeff Masich-Scottsdale AZ Associate Broker,MBA,GRI  Regular dialogue is key to any relationship. Thanks for stopping by.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 11 days ago

I once walked into an Open House with a client, and found the listing agent who was holding the home open, asleep on the couch with the television going.  

Posted by Myrl Jeffcoat, Greater Sacramento Real Estate Agent (GreatWest Realty) 11 days ago

Myrl Jeffcoat But she was at the house...that counts for something...right?

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 11 days ago

Margaret- like any professional that we have to interact with, I tell people I know that if they don't feel comfortable with their doctor, lawyer, agent, whomever, find someone else. 

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) 11 days ago

Kathy Streib So very true with any professional. The chemistry has to be right for the relationship to work... Even an excellent stager like you!!!!

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 10 days ago

Hello Margaret - finding the "most ideal" match is equally important for client and agent.  It's not necessarily a questions of right versus wrong.

Posted by Michael Jacobs, Los Angeles Pasadena 818.516.4393 10 days ago

Michael Jacobs So true, it's not a right or wrong agent, not a good or bad agent but one that is best for the client.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 10 days ago

Good morning, Margaret Rome, Baltimore Maryland we're in a "people business" and we MUST relate, blend in and mirror those with whom we have contact.... 

Posted by Barbara Todaro, Marketing Agent for The Todaro Team (RE/MAX Executive Realty ) 10 days ago

Good morning, Margaret... all seems very basic and logical to me... and yet it is clear that the buying and selling public still really doesn't understand how to select their agent. I always tell my prospective clients that while we are in the buying or selling mode we will be essentially cloned at the hip... so they better make sure they are comfortable with their clone.

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage ) 10 days ago

Hi Margaret,
There are too many ways to communicate these days not to! Mutual respect and communication is an absolute must. A real estate transaction offers up enough stress without creating it through being irresponsible and unprofessional. We need to do everything we can to improve the reputation of the industry as a whole.

Posted by Carol Williams, Retired Agent / Broker / Property Manager (Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals.) 10 days ago

Barbara Todaro  Perfect comment: " we are in a people business" and we MUST relate, blend in and mirror those with whom we have contact...."

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 10 days ago

Nina Hollander  Thanks and good advice...

 

'.I always tell my prospective clients that while we are in the buying or selling mode we will be essentially cloned at the hip... so they better make sure they are comfortable with their clone.'

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 10 days ago

 

Carol Williams Love this....''There are too many ways to communicate these days not to! ''

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 10 days ago

Hi Margaret Rome, Baltimore Maryland our business has been and I believe always be about relationships - good ones. It should be fun and stress-free for buyers or sellers and that's been our goal for years - in fact it's our mission statement.

Posted by Anna Banana Kruchten CRB, CRS 602-380-4886, Arizona's Top Banana! (Phoenix Property Shoppe) 10 days ago

SO very important - working with an agent is important, but not nearly as important as working with the right agent.  I've seen some agents nearly torpedo easy transactions, and others that have gotten their clients through the near impossible to a happy finale.  A great agent should make the process memorable in all the right ways.

Posted by John Meussner, #MortgageMadeEasy Walnut Creek, CA 484-680-4852 (Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA,) 10 days ago

Excellent, Margaret Rome, Baltimore Maryland 

"Do your calls, texts, or emails get acknowledged right away?"

Every survey ever done has the lack of agent communication as the #1 complaint.

Make communication a focus or suffer the consequences.

 

Posted by John Juarez, ePRO, SRES, GRI, PMN (The Medford Real Estate Team) 10 days ago

Good evening Margaret Rome, Baltimore Maryland ,

I'm so glad your post is featured! A great question. It's all about the experience the agent provides..its an exciting time and should be treated as such! Buying or selling a home is a big deal.

Posted by Dorie Dillard CRS GRI ABR, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker United Realtors® ~ 512.750.6899) 10 days ago

Anna Banana Kruchten CRB, CRS 602-380-4886 And I do love your mission statement.  '...fun and stress-free."

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 10 days ago

John Meussner And the same can be said about working with the right lender!!!

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 10 days ago

John Juarez Surveys have said ..." lack of agent communication is the #1 complaint.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 10 days ago

Thank you Dorie Dillard CRS GRI ABR  It is a big deal!!

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 10 days ago

That kind of ease is almost a little rare nowadays but very necessary for good business.

Posted by Laura Cerrano, Certified Feng Shui Expert, Speaker & Researcher (Feng Shui Manhattan Long Island) 9 days ago

I agree with Dorie! And it’s a huge deal to be celebrated for sure! Love and light!

Posted by Laura Cerrano, Certified Feng Shui Expert, Speaker & Researcher (Feng Shui Manhattan Long Island) 9 days ago

AMEN!!!!!  We definitely should not be the cause of stress for our clients.  There are choices & it's intriguing to me that more people don't interview agents for the position of guiding them through their biggest purchase or sale...  

Congrats on the well deserved features! 

Posted by Brenda Mayette, Getting results w/ knowledge & know-how! (Miranda Real Estate Group, Inc.) 9 days ago

Everyone should be running life-optimum & a lack of this causes us to take note. How can one be in a people business and get-away with people-less behavior?

Posted by Richie Alan Naggar, agent & author (people first...then business Ran Right Realty ) 9 days ago

Brenda Mayette We should never be the cause of the stress!!

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 9 days ago

Richie Alan Naggar 

Hmmm "How can one be in a people business and get-away with people-less behavior?

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 9 days ago

Hi Margaret, it's so simple, yet, many agents fail at it. Buying and selling a home should be a positive experience. Most select their agents for the wrong reasons.

 

Posted by Beth Atalay, Cam Realty of Clermont FL (Cam Realty and Property Management) 9 days ago

Beth Atalay Thanks for the BT feature.  And I think most choose their agents for the wrong reason.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 9 days ago

I think it's important to feel comfortable but not cross the line into a therapist. Some people give just tooooo much info.

Posted by Lyn Sims, Schaumburg IL Real Estate (RE/MAX Suburban) 9 days ago

Lyn Sims 

Feeling comfortable and not stress. At least the stress should not be coming from or cause by the agent. There are times that my nursing background has helped me with a bit of counseling when needed.

 

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 9 days ago

Hi Margaret

The agent's actions and communication, or lack of,  should never be the cause of stress in a transaction. Goodness knows it can be stressful enough on either side even when things go well.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 8 days ago

Jeff Dowler, CRS What a great comment. It is stressful enough even when things are going well!

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 8 days ago

Thanks Margaret for the stimulating questions you posed.

It would be well worth our time to ask ourselves each of those questions and answer them honestly. I think Realtors® we be seen in a better light if we all improved in the area of making the consumer comfortable with our service.

Posted by John Wiley, Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA (Right Move Real Estate Group- EXP Realty) 8 days ago

Geez... the agent overslept? Not heard from your agent in 3 weeks? Don't know the outcome of showings.... time to fire the agent.

Posted by Richard Bazinet /MBA, CRS, ABR, Phoenix Scottsdale. Sellers, Buyers & Relocations (West USA Realty) 8 days ago

John Wiley Love your comment !

"... we would be seen in a better light if we all improved in the area of making the consumer comfortable with our service.''

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 7 days ago

Richard Bazinet /MBA, CRS, ABR There were many more examples from buyers and sellers. Appreciate your taking time to comment.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 7 days ago

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