Margaret Rome's Blog

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Twenty Four Hours With A Broken Phone

 

Did not think it possible but I went a full twenty four hours without the complete use of my phone. And it was not by choice.

Who knows why a perfectly good phone works and then in a matter of minutes it doesn't?

Who cares why it wasn't working? 

It needed to be fixed.

 

Phone Margaret Rome

 

It was already too late to take it in for diagnosis, repair or replacement. Lucky me to have a wonderful daughter with an even more wonderful friend who helped diagnose the problem. That was after someone from Apple told us to save time go buy a new one. She said the next Apple appointment was in two days. Two days without a phone...that's an eternity in real estate... with a new listing, negotiations, settlements, inspections and buyers wanting to see properties.

 So my plan was to go to the Apple store as soon as it opened this morning and purchase a new phone.

 Instead I went to Gadget Guru who had fixed other phones and computer devices for me. I also knew they would see me immediately without any wait. I was right...1-2-3 they found the problem, replaced a defective screen and I set off for my busy day...but the phone had a disabled message. No problem...that will go away in 47 minutes. I killed that time having lunch and checking messages on my iPad.  An hour later. still could not get into the phone.

Back to Gadget Guru who confirmed there was a security feature in place and I couldn't get back into my own phone.

See it thought it was now a stolen phone and the security, basically, said no thief is going to use this phone. But it was my phone. I didn't steal my own phone but the phone didn't know that.

 Next trip was to Apple store, got a GENIUS BAR appointment in 30 minutes, no problem waiting when you are in a mall.

 

And, it was at The Genius Bar I met Quanza.

WOW! He was great at customer service, knowledgeble, very personable, confident, smart, sweet, tall and nice looking. (He helped me with a few of those choice words)  Quanza mentioned that he is  thinking about real estate sometime in his future.

 

The main thing...He fixed my phone!!

 

 

Quanza Genius Bar

 

 

Interesting there were a lot of people before I got to Quanza, including my daughter, her friend, the Apple person and Gadget Guru.  

The person that gets remembered is the last one when the device is once again up and running.

Kind of like real estate. How many people are involved in a transaction?  Too many to mention!  But it is the final closing, the exchanging of money and keys that are remembered.

I appreciate everyone that helped me get back into business today.

 

Margaret Rome

 

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mrome@HomeRome.com

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Comment balloon 27 commentsMargaret Rome, Baltimore Maryland • March 23 2019 02:57AM

Comments

Hi Margaret:

So sorry to hear about your ordeal but glad it all finally worked out. And a nice shoutout to the help you had...thank goodness.

Enjoy your weekend!

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 3 months ago

Jeff Dowler, CRS It just makes us realize how dependent we have become on our devices. Think that would make a cute post...what can't I do without my phone.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 3 months ago

Dear Margaret,

That sounds like one special kind of torture. Really tough, when we get slowed down to human speed, when we are used to going a million miles an hour every hour of the day.

Posted by Dörte Engel, ABC - Annapolis, Bowie, Crofton & rest of Maryland (RE/MAX Leading Edge) 3 months ago

Dörte Engel I was pretty lucky to have good people advising me. I actually went to bed a bit earlier last night. And plan B was in effect all day today. And the goo thing...I have my phone and a blog. Thanks for stopping by and have a great evening...heck go to bed. It's already am.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 3 months ago

I'm glad to hear you are back in business, and agree - it's the last person/moment that usually gets remembered!

Posted by Kat Palmiotti, The House Kat (Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com) 3 months ago

Good morning, Margaret Rome, Baltimore Maryland it only takes one person who is well-versed with that task at hand.... happy to hear it worked out well for you....and you will remember Quanza in the future and to refer to others....and I'm sure he'll remember you, when it's time to purchase a  home...

Posted by Barbara Todaro, Marketing Agent for The Todaro Team (RE/MAX Executive Realty ) 3 months ago

Hi Margaret - I like how you put just the right "spin" on a situation others may feel defeated or otherwise disappointed. Your attitude makes the difference. And that's always important. 

Posted by Michael Jacobs, Los Angeles Pasadena 818.516.4393 3 months ago

Good morning Margaret - That is a great lesson for all of us.  We all have parts to play and it is important that we do our best.  You never know when we could be someone's Quanza!

Posted by Grant Schneider, Your Coach Helping You Create Successful Outcomes (Performance Development Strategies) 3 months ago

Good morning, Margaret. When stressful things like this occur, it's comforting to know that we can call on the right professionals to help us out. 

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage ) 3 months ago

Good morning Margaret Rome, Baltimore Maryland ,

Staying calm and searching for a remedy is the best way to tackle any problem. We are problem solvers and you are an excellent one. Persevere until you find the answer. Great shout out to all who helped you out...Quanza was the answer when it was all said and done.

Posted by Dorie Dillard CRS GRI ABR, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker United Realtors® ~ 512.750.6899) 3 months ago

There are few things that will badly rock my world than issues with my cellphone or my computer.  It's then that I realize how dependent on these gadgets we have become.

Posted by Myrl Jeffcoat, Greater Sacramento Real Estate Agent (GreatWest Realty) 3 months ago

We've become so dependent upon something that didn't even exist not that many years ago.  Down in the basement I've got an old box filled with the relics of cell phones past.  It wasn't that many weekends ago I spent much of my Saturday troubleshooting Liz's phone.  Black screen but we knew the phone was working because it would occasionally flicker and we'd see everything was there.  In our case, a problem with Bluetooth.  Once I figured that out and corrected it, back to normal :)

Posted by Liz and Bill Spear, RE/MAX Elite Warren County OH (Cincinnati/Dayton) (RE/MAX Elite 513.520.5305 www.LizTour.com) 3 months ago

Good morning Margaret. No cell phone for 24 hours would have me in a panic! Happy to see it worked out for you. Enjoy your day!

Posted by Wayne Martin, Real Estate Broker - Retired (Wayne M Martin) 3 months ago

Our phone is truly our link to our clients - I can well understand the panic when a phone isn't working the way it should. Love the message in this post too - so true. We do tend to remember the last person who solved our problem, the person who gets it done. 

Posted by Debb Janes EcoBroker and Bernie Stea JD, REALTORS® in Clark County, WA (ViewHomes of Clark County - Nature As Neighbors) 3 months ago

I cannot imagine 24 hours without my phone! I love the way you brought the story all back to real estate.

Posted by Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417, Real Service. Real Results. Real Estate (United Real Estate) 3 months ago

Kat Palmiotti Never out of business. Having my iPad helped to stay in touch for the day. Still made appts and went on appts but a bit challenging.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 3 months ago

Barbara Todaro At the end of the day it was a pleasure having a pleasant knowledgable person like Quanza.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 3 months ago

Michael Jacobs Good comment and so true "...attitude makes the difference. And that's always important. "

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 3 months ago

Grant Schneider  Good comment..."We never know when we might be someone's Quanza."

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 3 months ago

Nina Hollander It is a good idea to stay calm and get the problem solved. Knowing the right people to ask for advice is the key.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 3 months ago

Dorie Dillard CRS GRI ABR So true. We are all problem solvers and that's how our business gets done. We certainly don't need to know how to do everything but we do need to know who to contact.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 3 months ago

Myrl Jeffcoat I think you've just given me an idea for my next blog post.

...." how dependent on these gadgets we have become."

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 3 months ago

Liz and Bill Spear As the engineer, you probably had fun figuring it out. It was the top part of my screen that was "dead" 123 was not working so I could not put my passcode in. 

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 3 months ago

Wayne Martin No time for panic. But I did get a pretty good night's sleep when I knew there was no chance of solving the issue until the next day.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 3 months ago

Debb Janes EcoBroker and Bernie Stea JD We try to be that last person who gets it done and solves the problem.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 3 months ago

Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417 It was all about real estate. Good to see you.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 3 months ago

Margaret- I would not be a happy camper without my phone but so glad all is well. And I love the transition to real estate!!! Smart lady!!!!!

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) 3 months ago

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