Early in my real estate career, I remember being told, when on 'floor duty', not to give out any information such as the price, the number of bedrooms, or the address.
You waited until you got their information including their name, phone number, how much they made, how much they owed... etc.
That was before caller ID.
Do they still have floor duty? Do they still teach this?
From the beginning, I did not follow the rules. I gave out the requested information and I still do.
When calls came in, I would actually say I am not going to ask for your name and number but I will answer your questions. As soon as I would make that statement, almost everyone wanted to work with me.
That was the way I did floor duty The Rome Way.