Margaret Rome's Blog

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Only Get Upset When It Can Help

 

 

Only Get Upset When It Can Help

 

When a situation  is out of our  control, getting upset is a total waste and...

I don't do upset.

 

 

 

 

Upset faces

 

 

Here's an example:

 

 A closing has to be delayed. The buyer and seller have arranged time off from work. It's the end of the month. Everyone is inconvenienced... from the lender to the title company to the agents to the clients and to all the others who are working on a transaction. That includes movers, family members, baby sitters, employers and  bosses who schedules are disrupted.

 

When it is out of our control, such as the person who is responsible for a grant approval is just not available, there is nothing to do. 

Sorry but closing cannot  and will not happen at the planned time.

 

We as agents can not make it close!

No matter how angry, sarcastic and kindness impaired an agent becomes...the closing is still not going to happen!

 

What do you do when this happens?

Keep your buyers and sellers fully informed. Do not promise a settlement date until you have a final 'clear to close'.

 

 Yes, you can set a time and date but it is not written in stone.

There are last minute delays with funding, that one extra piece of paper that is needed, an employee verification, a missing certificate or a last minute change in almost anything.

Delays do happen!

 

Handle it with kindness, handle it with full explanation and handle as soon as you know there might be a problem. And then

 

Only Get Upset When It Can Help

 

Margaret Rome 410-530-2400

 

 

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Sell Your Home With Margaret Rome

Broker-Owner HomeRome Realty 

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Author of Real Estate the Rome Way

mrome@HomeRome.com

410.530.2400

Margaret Rome on Zillow

Comment balloon 36 commentsMargaret Rome, Baltimore Maryland • September 29 2015 06:50AM
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